FAQ

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Products

• The product I ordered from Bio-Connect does not meet my expectations. What can I do now?

  Contact our Technical Support for further assistance, we are happy to help you with a fitting solution. Kindly mention the following: catalog number; lot number or batch number; sales order number (starts with SO or SR); used protocol. Optional: pictures of the obtained results.

• In which application has the antibody been tested?

  Check the datasheet that is provided alongside with the product or download it from the website of the supplier. In case you cannot retrieve it, please contact our Technical Support. They will help you with all the product information you need, including information on which applications the products have been tested in.

• I have a technical question about one of your products, who can I ask?

  Please contact our Technical Support.

• How should I store my products?

  See the protocol in the packaging for recommended storage instructions or contact our Technical Support.

• How can I request more (product) information?

  Send your request to our Technical Support and we will try to give you the information you need.

• Does Bio-Connect sell custom products?

  Bio-Connect has several suppliers that offer custom products. Please contact our Technical Support for more information.

• Is there an alternative available if the product I ordered is discontinued?

  Our Technical Support can find a suitable alternative that meets your experiments. Please contact our Technical Support for further assistance.

• Can Bio-Connect help me find the product I need?

  Bio-Connect has extensive experience in finding products or alternatives to expensive or hard-to-find products. Contact our Technical Support with detailed product information and we are more than willing to look for the product you need.

• What if the product I ordered is not working?

  Contact our Technical Support for further assistance, we are happy to help you with a fitting solution. Kindly mention the following: catalog number; lot number or batch number; sales order number (starts with SO or SR); used protocol. Optional: pictures of the obtained results.

• What should I do if the wrong product has been delivered?

  Please contact our Customer Service and then we will look for a solution.

• What is the price of this product?

  If the prices are not on our product pages, please contact our Customer Service for more information.

• What are the storage conditions for the products I’ve purchased? 

  Have you received a CoA and/or datasheet along with your products? If yes, please consult this document. This document contains information on use and storage. If you did not receive a CoA and/or datasheet, please contact our Customer Service.

• Is the product in stock?

  Please contact our Customer Service for more information.

• If I want a product in a different quantity, is this possible?

  That depends on the product you are looking for and therefore we need more detailed information (catalog number, product description, supplier, amount). Please contact our Customer Service for more information.

• I cannot find a product in the search engine, do you sell this product?

  That depends on the product you are looking for and therefore we need more detailed information (catalog number, product description, supplier, amount). Please contact our customer service for more information. If necessary, we are also willing to look for an alternative.

• How are my personal discounts applied in the webshop?

  You can view your customer-specific prices when you are logged in to our webshop.

• How do I request prices?

  Please contact our Customer Service for more information.

• How can I see the delivery time for each product?

  For the expected delivery time, please check the product pages in our webshop or contact our Customer Service for more information.

• How can I obtain a Certificate of Analysis?

  Send your request to our Customer Service.

• Do you offer free samples?

  Yes for some products we deliver free samples, but we may charge you for the shipping costs. Send your request to our Customer Service.

• Do you supply GMP or GLP certified products?

  We supply GMP and GLP products, but the main products are standard or custom and are mostly for research/manufacturing use only (RUO).