FAQ

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Orders and delivery

• Are there any additional charges if I order something?

  Any additional costs, such as transport and handling costs, vary per order. Please contact our Customer Service for more information.

• Where do you ship to?

  We ship within The Netherlands and to Belgium and Luxembourg. Some products can also be shipped outside the Benelux. Please contact our Customer Service for more information.

• What’s the status of my order?

  Please contact our Customer Service for more information.

• What should I do when my order is delayed?

  View our contact details here.

• I recently placed an order and would like to know when it will be delivered.

  Please contact our Customer Service for more information.

• How will I know if my order has been received by Bio-Connect?

  Please contact our Customer Service for more information.

• How much are the shipping cost?

  Please contact our Customer Service for more information.

• How do I place an order?

  The quickest way is ordering through our webshop or e-mail your order to orders@bio-connect.nl

• Do you offer discounts for bulk orders?

  Yes, we can offer bulk discounts on most products. If you need a custom quote, please contact our Customer Service with product information as detailed as possible (catalog number, product description, supplier, amount) and we will contact you as quickly as possible.

• Can I request a quote?

  If you need a quote, please contact our Customer Service with product information as detailed as possible (catalog number, product description, supplier, amount) and we will contact you as quickly as possible.

• Can I also order through this website?

  Yes, you can easily order through our webshop at out website. Your account must first be verified and activated by us. This may take up to one business day. After that, you can order via our webshop and, if applicable, you will immediately see your customer-specific prices.