FAQ

Find quick answers to your questions in our FAQ section and get the support you need.

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General

  • The Bio-Connect Group specialises in the import and distribution of life science reagents from global suppliers in the Netherlands, Belgium and Luxembourg. We strive to be a one-stop-shop offering good prices, better delivery times and perfect service. With this, we hope to support your research where and when you need it.

  • Technical support is for Bio-Connect Life Science and Bio-Connect Diagnostics customers only.

  • For a complete overview of our current promotions you can take a look at our promotion page.

  • 1) Quickly find the right product for your research
    2) Instantly see your customer-specific discount
    3) Order fast and easy
    4) Always pay afterwards
    5) Easily view your orders and order statuses
    6) We have in-house technical support available for additional support when needed

  • Yes, Bio-Connect is ISO 9001:2015 and ISO 14001:2015 certified.

  • Bio-Connect Services specialises in assisting you to find all the products you need for your research. Watch our video or read how it works here.

  • For technical questions about a product or if you need help with related issues please fill in the contact form at the technical support page.

  • You can easily subscribe to our newsletter at the bottom of the website and you can always unsubscribe by clicking on one of the two “unsubscribe” links in our newsletter.

  • We are always open for new collaborations. Please contact our Supplier Manager, Eline van Alfen at vanalfen@bio-connect.nl

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